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CatLABS FAQ


Address:

416 Hyde Park Ave
Roslindale, MA 02131

CatLABS has moved to its new and permanent location, in the heart of Roslindale, MA.

A 20 minute walk from the Forrest Hills T stop, 10 minute drive to the Sam Adams/Turtle Swamp breweries, and an 8 minute drive from Rozzy Village or JP Centre.

Hours:

  • Monday-Friday, 10-5

Contact:


Jobo Repairs:

  • We offer service and support for all Jobo processors and products, with full Jobo factory support
  • Spare parts for most machines are readily available, and others are available as special order items
  • Repair estimates are always free

Orders:

  • Orders are processed and shipped daily
  • The cutoff time for all orders is 10 AM on weekdays

Payments:

  • We accept payment via PayPal, through our website's automatic checkout process
  • We are also able to accept payment via direct bank transfer, though a small fee might be added
  • MA state sales tax of 6.25% will be added to all orders shipped to an MA address, cash purchases and local pick-ups

Shipping in the US:

  • Shipping in the US will be via USPS First Class Mail, Priority Mail or Fedex

International Shipping:

  • International service will be shipped via First Class Mail International, Priority Mail International or Fedex
  • All shipping costs, import duties, tariffs and other custom fees are the responsibilit of the buyer (please check your countries import regulations)

Combined Shipping:

  • Due to complexities beyond our control, it is hard for us to offer a usable combined shipping quote in each and every case
  • Once we have processed your order, we will be able to get an exact shipping quote from our carrier
  • If we have overcharged you for shipping, we will refund the excess shipping cost as soon as your order has prepared for shipment
  • If you have any questions or concerns about this, please feel free to contact us directly before placing your order

Expedited Shipping:

  • We are happy to offer expedited shipping for all orders that need to there ASAP
  • We have several overnight and 2-day shipping options
  • Please feel free to contact us to arrange expedited shipping before placing your order

Returns:

  • We offer a 14-day inspection period for all used and refurbished items
  • A restocking fee of 15% will be assessed on orders returned outside of this time frame
  • New items must be returned in the same new, unused condition in which they were received
  • Return shipping and original shipping cost will not be refunded